Slack Integration
Get real-time payment and subscription notifications in Slack
The Slack integration sends real-time notifications about payments, subscriptions, and other events directly to your Slack channels. Keep your team informed without leaving Slack.
What You Get
The Slack integration provides:
- Real-time notifications - Instant alerts for events
- Rich formatting - Detailed message cards
- Quick links - Direct links to RevKeen dashboard
- Customizable alerts - Choose which events to receive
- Multiple channels - Route different events to different channels
Setting Up the Integration
- Go to Apps ā Slack in your RevKeen dashboard
- Click Connect to Slack
- Authorize RevKeen to access your Slack workspace
- Select a default channel for notifications
- Choose which events to receive
- Save your settings
You'll need to be a Slack workspace admin or have permission to add apps.
Available Notifications
| Event | Description |
|---|---|
| New payment | Successful payment received |
| Failed payment | Payment attempt failed |
| New subscription | Customer started a subscription |
| Subscription cancelled | Customer cancelled |
| New customer | New customer created |
| Chargeback opened | Dispute filed against you |
| Large payment | Payment above threshold |
| Daily summary | Daily revenue summary |
Notification Format
Notifications include:
- Event type and icon
- Customer name and email
- Amount (for payments)
- Product/plan name
- Link to view in RevKeen
Example notification:
š° New Payment Received
āāāāāāāāāāāāāāāāāā
Customer: John Doe (john@example.com)
Amount: $99.00
Product: Pro Plan (Monthly)
āāāāāāāāāāāāāāāāāā
View in RevKeen āChannel Routing
Route different events to different channels:
| Channel | Suggested Events |
|---|---|
| #sales | New payments, new subscriptions |
| #support | Failed payments, cancellations |
| #finance | Chargebacks, large payments |
| #leadership | Daily summaries |
Thresholds and Filters
Reduce noise by setting thresholds:
- Payment minimum - Only notify for payments above $X
- Quiet hours - Batch notifications during off-hours
- Product filter - Only specific products
Troubleshooting
| Issue | Solution |
|---|---|
| Not receiving notifications | Check channel permissions and event selection |
| Can't connect | Ensure you have Slack admin permissions |
| Wrong channel | Update channel in RevKeen settings |
| Too many notifications | Reduce events or set thresholds |
Disconnecting Slack
To remove the integration:
- Go to Apps ā Slack
- Click Disconnect
- Confirm the disconnection