Customer Portal
Self-service hub for your customers to manage their account
The Customer Portal gives your customers a secure place to manage their subscriptions, view invoices, update payment methods, and access purchased content - all without contacting support.
What is the Customer Portal?
The Customer Portal is a hosted web application where customers can:
- View and download invoices
- Manage subscriptions (upgrade, downgrade, cancel)
- Update payment methods
- Access digital products and downloads
- View order history
- Update their profile information
How Customers Access the Portal
Customers can access their portal via:
- Direct link - Portal URL with their email
- Email links - Links in invoices and receipts
- Magic link - Passwordless email login
- Your website - Embed a "Manage Subscription" button
The portal uses secure, passwordless authentication. Customers receive a magic link via email to sign in.
Portal URL
Your customer portal is available at:
https://portal.revkeen.com/YOUR-MERCHANT-IDOr with custom domain (if configured):
https://billing.yourdomain.comPortal Sections
| Section | Description |
|---|---|
| Dashboard | Overview of active subscriptions and recent activity |
| Subscriptions | Manage active and past subscriptions |
| Invoices | View, download, and pay invoices |
| Payment Methods | Add, update, or remove payment methods |
| Downloads | Access digital products and files |
| Profile | Update personal information |
Benefits of Self-Service
The portal benefits both you and your customers:
| For You | For Customers |
|---|---|
| Reduced support requests | Instant access, no waiting |
| Automated payment updates | Update card before it expires |
| Lower churn through easy upgrades | Easy plan changes |
| 24/7 availability | Access anytime |
Enabling the Portal
The Customer Portal is enabled by default. To configure:
- Go to Settings → Customer Portal
- Enable or disable portal features
- Configure which actions customers can take
- Customize appearance and branding
- Save settings
Customization
Brand the portal to match your product:
- Logo - Display your logo
- Colors - Match your brand colors
- Custom domain - Use your own domain
- Support links - Link to your help center