Account and KYC
How RevKeen introduces you to your payment providers, and who verifies your account and sets its limits
Your business holds its own payment-provider agreements: a card acquiring agreement with Elavon and, if you collect by Direct Debit, an account with London & Zurich. Those providers carry out know-your-customer (KYC) checks and underwriting under your agreements with them. RevKeen arranges your introduction to each provider; you sign directly with them. RevKeen does not underwrite your business, hold funds or act as your merchant of record.
Where to find it
Go to Finance > Account. Once your RevKeen plan is paid, Payment providers shows one status for each payment method you chose during onboarding: card payments, Direct Debit, or both.
If your plan payment did not complete, the page asks you to finish setting up your subscription first. Provider statuses appear after that.
Payment provider statuses
| Status | What it means |
|---|---|
| Arranging introduction | We're arranging your introduction to Elavon (card) or London & Zurich (Direct Debit). |
| With Elavon | Elavon has your details and will contact you directly. |
| With London & Zurich | Complete London & Zurich's onboarding form. |
| In review | The provider is reviewing your details. |
| Information needed | The provider needs more information and will contact you. |
| Approved | The provider has approved your account. We'll let you know when it's switched on. |
| Live | Card payments or Direct Debit collections are on. |
| Unavailable or Paused | This payment method isn't available at the moment. Use Contact RevKeen on the card and we'll help. |
Each provider collects the information it needs, such as details of directors and beneficial owners, bank details and documents, directly from you as part of its own onboarding.
Bank account verification
Your payout bank account is verified by your provider as part of their underwriting, not by RevKeen. If your provider needs more evidence, such as a bank statement, they request it from you directly.
Important: Ensure bank details are accurate. Incorrect information can delay payouts or result in failed transfers.
Account limits
Processing limits, such as monthly volume, per-transaction maximums and payout timing, are set by your acquirer (Elavon) and, for Direct Debit, by London & Zurich, under your agreements with them. RevKeen does not set these limits. To change a limit, contact your provider.
Related
- Account setup -- Create your RevKeen account and complete onboarding
- Payouts -- How settlement from your providers reaches your bank
Owner: david · Reviewed 9 Oct 2026 · Next review 7 Jan 2027