Account Setup
Create and configure your RevKeen merchant account
- How to create your RevKeen account with a magic link
- How to complete the 7-step guided onboarding
- What happens during account review
- Who holds your card and Direct Debit provider agreements, and what RevKeen configures
RevKeen's guided setup walks you through onboarding step by step, with auto-save at every stage so you never lose your progress.
Your business holds its own provider agreements: a card acquiring agreement with Elavon (your merchant ID, or MID) and, if you collect by Direct Debit, a London & Zurich account. RevKeen does not hold funds or act as your merchant of record. Once your application is approved, RevKeen configures the NMI gateway profile that routes card payments to your Elavon MID, so you do not need to manage gateway keys yourself. See Gateway Setup for what you provide and what RevKeen configures.
Submitting your application starts a 14-day trial. You can explore the dashboard, create products, and test your checkout flow while your account is being reviewed.
How It Works
- Sign up and onboard -- Create your account with a magic link -- no passwords to remember. Complete the 7-step guided setup at your own pace.
- Review and provider setup -- RevKeen reviews your application. Your acquirer (Elavon) and, where applicable, London & Zurich complete their own underwriting under your agreements with them. RevKeen then configures the gateway profile for your MID.
- Go live -- Once approved and configured, live card payments are activated for your account.
What You Will Need
Have the following ready before you start. If you do not have everything yet, you can still begin -- the onboarding auto-saves your progress so you can come back anytime.
- A valid email address (we use magic links -- no passwords needed)
- Your business name and trading name (if different)
- A support email and website URL
- Your company logo
- Basic information about your products and how you plan to use RevKeen
- Contact details for your primary point of contact
The 7-Step Guided Onboarding
Every step auto-saves as you go. You can leave and come back at any time -- your progress is always preserved.
Step 1: Plan
Choose your platform plan, the payment products you want to use, and any optional services. Current prices are on the Fees page.
Step 2: Organization Details
Tell us about your business. This is the foundation of your RevKeen account.
- Organization Name -- Your legal business name
- Trading Name -- The name your customers know you by (optional)
- Support Email -- Where your customers can reach you
- Website -- Your business website
- Timezone -- Where you primarily operate
- Company Size
- Logo -- Your brand identity across invoices, checkout, and emails
Step 3: Business Profile
Help us understand your business model so we can configure the right tools for you.
- What you sell -- The products or services you provide
- Customer Type -- B2B, B2C, or both
- Customer Regions -- Where your customers are located
- Billing Model and Intervals -- One-time, recurring, usage-based, or a mix
Not sure about your billing model yet? Choose what best describes your plans -- you can always adjust your product setup later.
Step 4: Get Started
Tell us what you want to do first, and create your first product: its name, billing model, billing interval, price, and currency. You can also say whether you want to take in-person card payments with a terminal.
Step 5: How You Will Use RevKeen
Select the features your customers will use (for example checkout links, hosted invoices, or the customer portal), any technical integrations you plan to use (such as the API or webhooks), and where your customers will see RevKeen. Add any integration notes for our team.
Step 6: Contact and Preferences
- Primary Contact -- Name, phone, and job title
- Call with our team -- Optionally request a call
- Timeline and Growth -- When you plan to go live
- Communication Preferences -- Account emails, product announcements, and tips
Step 7: Review and Submit
Review everything you have entered, accept the Merchant Services Agreement, and submit your application. Submitting starts your 14-day trial.
Once submitted, you can track your application status from your dashboard.
Identity Verification
To protect your account and your customers, RevKeen requires identity verification before you can access certain sensitive actions like activating live payments or generating production API keys.
Identity verification is handled as part of our application review process:
- When you submit your onboarding application, RevKeen reviews your business details
- Once approved, your account is unlocked for live payments
- You will be notified when your account has been approved
- Your card acquirer or Direct Debit provider may ask you for documents as part of their own underwriting
Identity verification is not required to explore RevKeen, set up products, or test your checkout flow. It is only needed when you are ready to go live.
What Happens After You Submit
- Application Review -- RevKeen reviews your application details. You can track status from your dashboard.
- Provider Underwriting -- Elavon underwrites your card acquiring agreement, and London & Zurich underwrites Direct Debit if you use it. These are your own agreements with those providers.
- Gateway Configuration -- RevKeen configures the NMI gateway profile for your Elavon MID, including 3D Secure and, where enabled, Apple Pay and Google Pay.
- Go Live -- Once everything is verified, live card payments are activated and you can start accepting real payments.
Getting Help
If you have questions during onboarding or need assistance at any point, we are here to help:
- Support Portal -- Submit a request directly from your RevKeen dashboard
- Email -- Reach us at support@revkeen.com
- Documentation -- Browse our guides and API reference at docs.revkeen.com
We typically respond to support requests within one business day. For onboarding-related questions, our team often replies within a few hours.
Always test your checkout flow before accepting real payments -- this helps catch configuration issues early. See Environments.
Next Steps
- Developer Quickstart -- Go from staging key to first API call and first webhook delivery
- Products Guide -- Learn about products and pricing models
- Gateway Setup -- What you provide and what RevKeen configures for card processing
- API Authentication -- Get your API keys for custom integrations
Owner: david · Reviewed 1 Oct 2026 · Next review 30 Dec 2026