Refunds
Issue full or partial refunds and track refund status
The Refunds dashboard lets you issue and track refunds. Process full or partial refunds, understand their impact on your revenue, and maintain customer satisfaction.
For same-day reversals before settlement, RevKeen automatically performs a void instead of a refund. Voids release the hold without moving funds and avoid processing fees. See Payments and Refunds for details on void vs refund.
Accessing Refunds
Navigate to Finance > Refunds to view all refunds.
Refund List
View all refunds with key information:
| Column | Description |
|---|---|
| Date | When refund was issued |
| Customer | Who received the refund |
| Original Payment | Payment being refunded |
| Amount | Refund amount |
| Reason | Refund reason (if provided) |
| Status | Pending, succeeded, failed |
Issuing a Refund
Refunds can be issued from multiple places.
From Finance > Refunds
- Click New Refund
- Search for the payment to refund
- Select full or partial refund
- Enter refund amount (for partial)
- Add a reason
- Click Issue Refund
From Invoice or Order
- Open the paid invoice or order
- Click Refund
- Select full or partial refund
- Enter refund amount (for partial)
- Add a reason
- Click Issue Refund
Full vs Partial Refunds
| Type | Description | Use Case |
|---|---|---|
| Full Refund | Returns entire payment amount | Complete cancellation, wrong product |
| Partial Refund | Returns a specified amount | Partial service, discount after purchase |
Multiple partial refunds can be issued on a single payment, up to the total payment amount.
Refund Status
| Status | Description |
|---|---|
Pending | Refund is being processed |
Succeeded | Refund completed successfully |
Failed | Refund could not be processed |
Refund Timing
How long refunds take to appear for customers:
| Payment Method | Typical Time |
|---|---|
| Credit Card | 5-10 business days |
| Debit Card | 5-10 business days |
| ACH | 3-5 business days |
Important: Refund timing depends on the customer's bank. RevKeen processes refunds immediately, but banks may take additional time to credit the account.
Refund Reasons
Common refund reasons to track:
- Duplicate charge -- Customer charged twice
- Product not delivered -- Fulfillment issue
- Product unsatisfactory -- Quality concern
- Customer request -- Changed mind
- Subscription cancellation -- Prorated refund
- Fraud -- Unauthorized transaction
Impact on Revenue
How refunds affect your finances:
- Gross revenue -- No change (reflects original transaction)
- Net revenue -- Reduced by refund amount
- Processing fees -- Usually not returned on refunds
- Payouts -- Deducted from next payout
Most payment processors do not return the original processing fee when you issue a refund.
Filtering Refunds
Find specific refunds using filters:
- Date range -- Refunds within a period
- Customer -- Refunds for specific customer
- Amount -- Minimum or maximum amount
- Reason -- Filter by refund reason
- Status -- Pending, succeeded, or failed