Fees
Complete pricing reference for RevKeen platform plans, processing fees, provider costs, add-ons, overages, and managed services.
Fees
Fee schedule version: fees-2026-08-24-v1 · Effective from: 24 August 2026
Status of this page
This page is the Fees Page incorporated into the RevKeen Merchant Services Agreement under clause 6.1, and forms part of that Agreement. It is the authoritative source for RevKeen fee amounts; the Agreement itself states no amounts.
The version identifier above is recorded in your Digital Acceptance Record at the point you accept the Agreement, and superseded versions are archived so the schedule you accepted stays retrievable.
RevKeen changes its own platform and per-transaction fees on at least 30 days' written notice under clause 6.7, and you may terminate under clause 11.3 before a change takes effect. Fees set by an acquirer, bureau, or card network are set by those parties and are reflected here when they change. Where you hold a separate signed commercial agreement with RevKeen, that agreement prevails over this page.
| Version | Effective from | Change |
|---|---|---|
fees-2026-08-24-v1 | 24 August 2026 | Added page status, effective date and change history. Corrected the shared-SUN and branded-SUN descriptions to state the service user name customers actually see. Restated the indemnity claim line to match how the charge arises and to record that a claim can be challenged. Stated the Direct Debit per-collection cap in the payment rail table. |
fees-2026-08-17-v1 | 17 August 2026 | Previous published schedule. |
RevKeen pricing is made of a base platform plan, a transparent platform processing fee, payment rail/provider costs, and optional add-ons. This structure keeps entry pricing low while letting merchants add advanced capabilities only when they need them.
Fee layers
Most merchants see some or all of these layers:
| Layer | What it covers | Notes |
|---|---|---|
| Base platform plan | RevKeen billing and payments platform access | Standard, Pro, or Unlimited/Scale |
| RevKeen platform processing fee | RevKeen's fee on successful card transactions and Direct Debit collections | Card: £0.20 + 0.7%; Direct Debit: £0.25 + 1.0% |
| Gateway/acquirer fees | Gateway, acquirer, scheme, interchange, and card-type costs | Charged under the merchant's own provider agreements; these are not RevKeen settlement deductions |
| Payment rail/provider fees | Direct Debit, terminal, open banking, wallet, or other provider costs | Rail-specific and provider-specific |
| Add-ons | Assistant, Quaderno VAT, RevKeen Cart, Customer Intelligence, and other optional modules | Separate from base plans by default |
| Usage overages | Messaging and other usage beyond plan allowances | Shown in dashboard billing where available |
| Managed services | Setup, mapping, migration, monitoring, custom configuration, and support | Quoted or billed separately |
Plan limits and allowances are shown in the app and may vary by commercial agreement. This page does not override signed commercial agreements.
Base platform plans
| Plan | Monthly price | Included transaction allowance | Invoice allowance | Messaging allowance | Connector access | Best for |
|---|---|---|---|---|---|---|
| Standard | £69/month | 150/month | 10/month | Email fair-use allowance; SMS and WhatsApp billed separately | PracticeHub, TeamUp, and Wodify connector access where available | Businesses getting started with RevKeen billing and payments |
| Pro | £119/month | 450/month | 100/month | Email fair-use allowance; SMS 100/month, then overage; WhatsApp included allowance, then overage | PracticeHub, TeamUp, and Wodify connector access where available | Growing businesses using multiple rails, integrations, and higher volume |
| Unlimited / Scale | £199/month or by agreement | 1,500/month fair use | Unlimited | Email fair-use allowance; SMS fair-use allowance, then overage; WhatsApp fair-use allowance, then overage | PracticeHub, TeamUp, and Wodify connector access where available | Multi-location, high-volume, or operationally complex teams |
Base plans include RevKeen's core billing and payments platform. Advanced automation, VAT, cart, customer intelligence, messaging top-ups, extra rail work, and managed integration services are separate unless bundled by commercial agreement.
Platform processing fee
RevKeen's platform processing fee is separate from gateway, acquirer, scheme, interchange, Direct Debit provider, and other provider costs.
Current platform transaction pricing is:
| Rail | RevKeen platform fee | When charged |
|---|---|---|
| Card | £0.20 + 0.7% | Per successful card transaction |
| Direct Debit | £0.25 + 1.0%, capped at £5.00 | Per collection request, irrespective of outcome |
Actual total processing cost depends on payment rail, gateway/acquirer terms, card type, scheme fees, Direct Debit provider fees, plan, add-ons, and usage.
Direct Debit transaction and refund fees apply per collection request or refund event, irrespective of outcome. The transaction charge is capped at £5.00 per collection. The full Direct Debit schedule, including setup, indemnity claim, and refund fees, is set out in Direct Debit fee schedule below.
Payment rail fees
Payment rail pricing varies by merchant setup. Do not assume every merchant receives the same acquirer or provider rate.
| Rail | RevKeen fee | Provider/acquirer cost | Who invoices it | Notes |
|---|---|---|---|---|
| Card | £0.20 + 0.7% per successful transaction | Gateway, acquirer, scheme, interchange, chargeback, refund, and provider fees may apply | RevKeen invoices/charges its platform fee; providers charge their own costs under the merchant's agreement | Card type, region, merchant category, and gateway terms affect total cost |
| Direct Debit | £0.25 + 1.0% per collection, capped at £5.00 per collection | London & Zurich, Bacs, or other provider fees may apply | RevKeen invoices and collects all Direct Debit fees | Direct Debit collections are priced separately from card transactions; see the full schedule below |
| Terminal / POS | Quoted or configured by setup | Terminal, acquirer, and device/provider fees may apply | RevKeen or provider | Card-present costs can differ from online card costs |
| Pay by Bank / Open Banking | Quoted or configured by setup | Open banking provider fees may apply | RevKeen or provider | Availability depends on provider and region |
| Wallet / stored balance | Quoted or configured by setup | Wallet, ledger, or provider costs may apply | RevKeen or provider | Availability depends on merchant configuration |
| x402 / agentic payments | Future/quoted | Network or provider costs may apply | RevKeen or provider | Future commercial model may differ |
Refund, void, chargeback, dispute, retrieval, terminal, or provider fees can apply depending on the payment rail and provider terms.
Direct Debit fee schedule
RevKeen's Direct Debit facility is provided through London & Zurich Limited. All fees below are invoiced and collected by RevKeen.
Download the schedule: Direct Debit price list (PDF)
| Product | Unit price | VAT | Description |
|---|---|---|---|
| Branded SUN setup fee | £249.00 | Subject to VAT | Allows your company to use its own branding and name on the Direct Debit form; your company name becomes the service user name, so it is what appears on your customers' bank statements and inside the Direct Debit Guarantee they are given. London & Zurich register a Service User Number (SUN) in your company's name under their own indemnity. This facility takes 2–3 weeks, during which a Direct Debit form carrying your company logo is supplied. |
| RevKeen shared SUN | £0.00 | — | If you opt out of a branded SUN, the account is set up using the standard shared SUN. The service user name on that SUN is "L&Z re RevKeen Limited", so that — not your company name — is what your customers see referenced on their bank statement (their bank may abbreviate it) and inside the Direct Debit Guarantee they are given. |
| Direct Debit facility setup | £0.00 | — | There is no charge to add Direct Debit alongside your existing payment methods. Onboarding, mandate migration and Service User Number assignment are included. |
| Transaction charges | 1.00% + 25p | Subject to VAT | 1.00% plus 25p per successful collection, capped at £5.00. Billed when the collection succeeds. If that collection is later returned unpaid (ARUDD), this charge is reversed in full. A later successful retry is billed as a new collection. |
| Failed or returned collection | £0.00 | — | We do not charge a separate failed-collection fee. London & Zurich do not charge RevKeen for a returned collection. The platform transaction fee is emitted on a successful collection and reversed in full if that collection is later returned unpaid (ARUDD). A later successful retry is billed as a new collection. |
| Branded SUN additional file fee | £5.00 | Subject to VAT | Two collection files (dates) are included as standard with a branded Service User Number. Any additional collection files submitted incur this fee. |
| New customer setup | £0.00 by email / £1.75 by post | Subject to VAT | The one-off cost of setting up a customer on the Direct Debit facility portal, sending the electronic file to the bank, and generating the Direct Debit confirmation letter and advance notices by email with London & Zurich. Where a customer has no email address, or their email bounces, these documents must be posted instead, incurring a charge each time; the monthly total varies with the number of new customers added. |
| Indemnity claim | £20.00 per instance | Subject to VAT | Charged per indemnity claim raised against your collections. Under the Direct Debit Guarantee the customer's bank refunds them first and reclaims the amount afterwards, so the refund is issued before the claim is adjudicated. A claim can be challenged on evidence — normally the mandate, the advance notice sent to the customer, and proof the goods or services were supplied — and London & Zurich submit the challenge on your behalf within a short evidence deadline. |
| Refunds | £1.00 per refund | Subject to VAT | Refunds issued to a customer's bank account in line with the Direct Debit scheme rules. |
All fees quoted are subject to VAT where indicated. The Direct Debit transaction charge is billed on a successful collection and capped at £5.00 per collection. A collection returned unpaid (ARUDD) does not retain that charge; a later successful retry is billed as a new collection. Refund fees apply per refund. This schedule forms part of the RevKeen Merchant Services Agreement and is the authoritative source for these Fee amounts, except where a signed commercial agreement states a different amount for a specific Fee for that Merchant only. All fees are invoiced and collected by RevKeen.
Adding card payments to a Direct Debit merchant
Merchants already using Direct Debit on an eligible RevKeen plan can add card payments for one-off invoices, deposits, failed Direct Debit recovery, and instant payment collection. There is no extra standard monthly platform fee just to enable card as another supported rail.
Card transactions are charged at RevKeen's £0.20 + 0.7% platform fee plus applicable gateway, acquirer, and provider costs.
Additional MIDs, trading entities, managed onboarding, custom gateway setup, dispute support, or dedicated low-volume setups may carry extra fees.
Add-ons
| Feature | Price | Type | Included in base plans? | Billing basis | Notes |
|---|---|---|---|---|---|
| Assistant | £29/month, 1,000 actions included, then £0.03/action | Add-on | No | Monthly or quoted | Natural language reporting, revenue recommendations, operational alerts, approved actions, and MCP/API tool access where enabled. |
| Quaderno VAT | 0.5% per transaction, minimum £49/month | Add-on | No | Monthly plus usage/fair-use | Tax calculation, VAT evidence, and tax workflow support with add-on allowances, fair-use limits, and provider/API availability. |
| RevKeen Cart | £29/month | Add-on | No | Monthly and/or usage | Hosted cart and checkout workflows, product and basket support, payment recovery, and cart reporting. |
| Customer Intelligence | £19/month plus metered lookups | Add-on | No | Monthly or quoted | Health scores, payment risk signals, retention insights, and customer-level margin analysis. |
| RevKeen Protect | £29/month, included on Unlimited; fair use 100 verified signups, then £0.25 each | Add-on | Included on Unlimited | Monthly plus fair-use overage | Fraud protection across cards and Direct Debit in one decision: bank-account and Confirmation of Payer checks, AI scoring on every signup, step-up verification, indemnity claim evidence packs, and cross-tenant velocity. |
| Additional dashboard users | £9/user/month | Add-on | No | Monthly per user | Extra named users on the merchant dashboard beyond those included with the plan. |
| RevKeen Messaging overage/top-up | SMS £0.06/segment; WhatsApp £0.06 marketing, £0.03 utility | Usage/add-on | Allowance included | Usage, overage, or top-up | Email, SMS, and WhatsApp usage beyond included allowances. |
| Managed Integration Support | £249/month, 3-month minimum; £995 implementation | Service add-on | No | Monthly, one-off, or quoted | Setup, mapping, monitoring, historical migration, repair, and support for connected systems. |
| Extra Gateway / Card Rail / MID support | £29/month plus £99 activation | Add-on | No | Monthly or quoted | Additional MIDs, trading entities, gateways, dedicated setup, custom card configuration, or managed rail support where applicable. |
Add-ons may require onboarding, provider approval, or commercial review before activation.
Connectors vs managed integrations
Some RevKeen connectors are included with eligible plans. Connector access means the standard integration is available for the merchant to configure. Managed Integration Support is separate and covers setup, mapping, monitoring, issue investigation, migration, repair, and ongoing support.
| System | Connector access | Managed support |
|---|---|---|
| PracticeHub | Connector included where available | Paid managed support |
| TeamUp | Connector included where available | Paid managed support |
| Wodify | Connector included where available | Paid managed support |
| Custom integration | Custom quote | Custom quote |
Standard connector access should not be read as managed setup or ongoing integration support at no additional charge.
Messaging fees
Messaging includes plan allowances. SMS, WhatsApp, and email usage above the allowance is billed separately or through a messaging top-up/add-on.
Usage may include:
- Email sends
- SMS sends
- WhatsApp messages
- Provider pass-through costs
- Top-ups or overage charges
Usage and overages are shown in dashboard billing where available. Fair-use limits apply to third-party APIs and messaging providers.
Metered rates
Usage beyond plan allowances is billed at these rates.
| Meter | Price |
|---|---|
| SMS | £0.06 per segment |
| WhatsApp — marketing | £0.06 per message |
| WhatsApp — utility, auth and service | £0.03 per message |
| Customer Intelligence — email lookup | £0.02 per lookup |
| Customer Intelligence — phone lookup | £0.02 per lookup |
| Customer Intelligence — address lookup | £0.10 per lookup |
One-off fees
| Fee | Price |
|---|---|
| Second payment-rail setup | Free |
| Branded SUN | £249 |
| Extra gateway / MID activation | £99 |
| Managed Integration Support implementation | £995 |
VAT and Quaderno fees
Quaderno VAT is a paid add-on. VAT operations are not a base-plan entitlement unless the add-on is active or the merchant has a specific commercial agreement.
Usage is subject to:
- Add-on allowances
- Per-tenant limits
- Global fair-use pools where configured
- Provider/API availability
- Overage, throttling, or quoted usage rules
Pro does not include Quaderno VAT by default.
Managed services and setup fees
Managed services are quoted or billed separately because they involve RevKeen operational work, third-party coordination, or custom configuration.
Examples include:
- Managed onboarding
- Managed integration setup
- Data import or historical migration
- Custom mapping
- Gateway or MID setup support
- Dedicated gateway setup
- Dispute or chargeback management support
- Custom reports or workflows
Billing examples
Small merchant on Standard
A small merchant pays the Standard base plan, RevKeen platform fees on processed transactions, and any card, Direct Debit, gateway, acquirer, or provider fees that apply. Optional modules such as Assistant, Quaderno VAT, RevKeen Cart, and Customer Intelligence require add-on activation. Messaging overage applies if usage exceeds the plan allowance.
Direct Debit merchant adding cards
A merchant already using Direct Debit on an eligible paid RevKeen plan can enable card payments for one-off invoices, deposits, failed Direct Debit recovery, and instant collections. There is no extra standard monthly card enablement fee. Card transactions use RevKeen's card platform fee plus applicable gateway/acquirer/provider costs. Extra MID, trading entity, managed onboarding, custom gateway setup, or dispute support may carry fees.
Fitness or studio merchant with TeamUp
A studio on Pro can use TeamUp connector access where available. Managed setup, mapping, sync monitoring, migration, or repair is a paid Managed Integration Support service. Messaging overage may apply for high SMS, WhatsApp, or email usage. Assistant is optional.
Tax/VAT merchant
A merchant that needs automated VAT workflows uses the Quaderno VAT add-on on top of its base plan. VAT operations are subject to add-on allowance, fair-use, provider/API availability, and any quoted overage rules.
Ecommerce merchant
An ecommerce merchant can add RevKeen Cart for checkout/cart workflows. Card transactions use RevKeen's card platform fee plus gateway/acquirer/provider fees. Messaging usage and Customer Intelligence are separate unless bundled by agreement.
Disclaimers
- Prices may vary by agreement, region, provider, acquirer, and payment rail.
- Add-ons may require onboarding or approval.
- Gateway, acquirer, and provider fees may be charged separately.
- Usage and overages are shown in dashboard billing where available.
- Fair-use limits apply to third-party APIs and messaging.
- This page is incorporated into your Merchant Services Agreement under clause 6.1 and is the authoritative source for RevKeen fee amounts. Where you hold a separate signed commercial agreement with RevKeen, that agreement prevails over this page.