Direct Debit
How Bacs Direct Debit works in RevKeen — mandate setup, advance notice, collection, and the emails customers receive
Direct Debit lets you collect agreed GBP payments from a customer's UK bank or building-society account. The customer authorises a mandate once. You then give advance notice of each collection. RevKeen hosts the setup journey, records the authorisation, and submits the instruction through London & Zurich to Bacs.
- Mandate setup is not a collection
- Which starting point creates a mandate only, and which can collect
- The emails and notices customers receive
- When a mandate becomes Active and eligible to collect
Mandate first, then notice, then collect
Completing the setup form submits the instruction. It does not take money. Do not collect until RevKeen shows the mandate as Active and the customer has had the required advance notice.
Choose a starting point
| Start from | What the customer does | Does this collect? |
|---|---|---|
| Customer record | Authorises a mandate from a secure email link | No. Setup only. |
| Invoice | Pays the invoice by Direct Debit on the hosted invoice page | Yes, after the mandate is Active and notice is given. |
| Checkout link | Selects Direct Debit on hosted checkout | Yes, after the mandate is Active and notice is given. |
| Embed | Completes mandate capture on your site | No by itself. Collection still needs an invoice, subscription, or checkout with an amount. |
| Customer portal | Views, cancels, or changes bank details | Manages an existing mandate. Does not start a new collection. |
| Subscription renewal | Sets up Direct Debit so a subscription can keep collecting | Yes, after the mandate is Active and notice is given. |
How the process runs
- You send a mandate request, an invoice, or a checkout link — or the customer opens an embed on your site.
- The customer completes the hosted mandate page if they do not already have an Active mandate.
- RevKeen confirms the instruction was received and, when the bank lodges it, that the mandate is Active.
- The customer receives advance notice of amount and date — either combined with confirmation, or as a later letter.
- After three working days, RevKeen submits the collection from the invoice, checkout, or eligible subscription.
The customer tab never skips to step 5. Invoice and checkout are the surfaces that can collect.
Read next
How Direct Debit works
Mandate versus charge, statuses, and combined versus separate notices
Start from a customer
Send a mandate request without collecting
Start from an invoice
Collect against an invoice when the customer pays by Direct Debit
Start from checkout
Checkout links, sessions, and embed
Customer portal
View, cancel, or change bank on an existing mandate
Emails and notices
Invitation, confirmation, advance notice, and collection outcomes
Operate Direct Debit
Enablement, statuses, recovery, and testing
Send customers to Direct Debit help for a plain-language explanation of the setup page.