Finding and reading Inbox threads
Search conversation history, filter your queue, and read or reply to a thread.
Inbox search checks thread subjects, customer names and email addresses, object references, and message history within the selected queue. Use the page controls to browse further results.
Use All open to browse open work, My queue for threads assigned to you, and Unassigned for threads without an assignee. All statuses broadens the status filter. Automated threads remain in their separate view.
Open a thread to read its recent messages. Show earlier messages reveals older history while retaining your reading position. The message reader and reply editor use the same compact typography.
After closing one or more threads from the main Inbox, select Undo in the notification to restore their previous status. A thread whose status is no longer closed cannot be restored by that Undo action; refresh it to inspect its current state.
Calendar includes dated thread work. If that part of Calendar cannot load, a warning identifies the incomplete view and offers Try again.